Product & Authenticity
Q1: Are all your sarees handwoven?
Yes, every Jamdani saree we sell is handwoven by skilled artisans using traditional Jamdani weaving techniques. Each piece is unique and may have slight variations that reflect its handmade beauty.
Q2: Do you sell pure cotton or silk Jamdani sarees?
We offer pure cotton, silk and half-silk Jamdani sarees. Each saree’s material, weaving style and detailing are clearly mentioned in its description.
Q3: How can I be sure of the quality and authenticity?
Each saree is carefully quality checked before delivery. Our Tati (weavers) are highly skilled and experienced, ensuring every piece reflects the true essence of authentic Dhakai Jamdani craftsmanship with fine detailing and superior finishing.
Q4: Are your product prices negotiable?
No, all our products are fixed price. Each saree is priced fairly based on its craftsmanship, material and detailed handwork.
Customization & Care
Q5: Can I customize the color or design of a saree?
Yes, we can create customized Jamdani sarees based on your preferred color, design and saree thread count (60, 80, 84 and more).
You just need to provide the necessary details about the saree — the rest is our responsibility.
We’ll ensure your customized piece is crafted with care and precision by our skilled weavers.
Q6: What should I do if my saree accidentally gets torn or snagged?
If your saree gets torn or snagged accidentally, please don’t worry. Contact us directly for our Katawash Service, which helps repair and refresh your saree.
You can find more details about this in the “Katawash Service” section at the footer of our website.
Outlet, Pickup & Office
Q7: Do you have any physical outlet?
We do not have any physical outlet yet. However, all our operations are handled from our office at 78 Motijheel, Dhaka-1000, where our official and administrative activities take place.
Q8: Is there any pickup location available?
We do not have a fixed pickup point. But if a customer wishes to pick up their order without a shipping charge, they can contact us directly. We’ll arrange a mutually suitable location depending on the availability of our team in that area.
Product Checking & Faults
Q9: What if I receive a faulty product or find an issue after delivery?
If any fault is noticed from our side, we will immediately inform the customer before dispatching the product.
If a customer finds any issue upon delivery, we request that they check the saree in the presence of the delivery person and inform us right away if something seems wrong.
Once the product is received and accepted, the customer will be responsible for any later damage.
We understand this might seem like a less flexible return policy, but Jamdani sarees are extremely soft, thin and delicate — even a small wrong pull or slight mishandling can cause the threads to tear or get snagged.
This policy helps us protect these fragile handwoven pieces and maintain their quality.
Other Questions
Q10: Do you restock sold-out sarees?
Each saree is crafted once and we do not keep duplicate pieces of any Jamdani saree, ensuring you own a truly unique creation.
If any saree is sold out, you can pre-order the same design, and we will weave it again specially for you.
The pre-ordered saree will feature even more refined work and enhanced beauty than the one previously in stock.
Please note that the price may increase slightly due to the additional craftsmanship involved.
For details, click the “Pre-order” button on our website which will direct you to our WhatsApp or you can message us directly there for assistance.
Privacy Policy
Your trust is our finest thread.
We value your privacy and handle your personal information with the same care and respect that go into every weave of our creations.
We collect only what’s essential — your name, address, phone number and payment details — to ensure a smooth and secure shopping experience.
Your information remains safe and confidential, shared only with trusted partners who help deliver your order and process payments securely.
All transactions are handled through encrypted, verified gateways and your payment details are never stored or shared.
If you have any questions or concerns about this Privacy Policy, please contact us at: 📧 historyandheritage0@gmail.com